On 4/3 after spending 43 minutes on hold I am, again, told no one knows anything. Just picked up my new pair yesterday from Lens Crafters. I went to other eye doctors and had glasses checked by additional professionals. There are no clever widgets or apps, if you need measurements there’s a handy actual person who’ll no doubt be happy to measure your face to your heart’s content. I ended up leaving with the same broken ones.. Lenscrafters can’t do that. I told the lady that I did not want a retinal exam. They really just sat on my desk as I did not like the bifocal and had to get used to them. Lenses are expensive, but dig around and there are often offers to be had. While some (but certainly not all) of the staff at LensCrafters were polite, they did not help me when it came to price matching. THIS COMPANY IS A RIP OFF THEY TAKE YOU GLASSES AND BRAKE THEM AND THEY REFUSE TO REPAIR THEM BUT THEY ARE WILLING TO GIVE YOU 50% OFF ON ANOTHER PAIR WHY SHOULD I HAVE TO PAY AGAIN WHEN I PAID FOR THE FIRST PAIR I AM GOING TO THE BBB AND REPORTING THEM. I received a phone call a day before that my insurance would not pay for the retinal picture. Everything about Lenscrafters seems thought-out, well-built and expensive. Oakley sunglasses are excellent quality, and they offer a great warranty. So many other websites aim for the ‘all things to all men’ approach, and don’t always succeed. Terrible service and careless approach to customers. I found at another store and were able to add everything I needed Also very similar frame for a cost of $89.Including blue light,the widest progressive lenses available at all eye care center. Haven't heard a thing and I've been following corporate policy rules. The frames and lenses are only covered once every 2 years. Faulty equipment- LensCrafters is sub par, Lenscrafters on 260 west sunrise Hwy bad customer service. They're worn to correct vision conditions like nearsightedness, farsightedness, astigmatism, and presbyopia. NY 10036. They take your money but when it come to service after you paid horrible.. Like prescription glasses, contacts are worn to correct vision, though some people wear colored contacts to boost or change eye color, too. The second time, I received this useless message.Thank you for your email. There was a problem. Future US, Inc. 11 West 42nd Street, 15th Floor, Scammers! Your job, is not my job. Anti-scratch­ —generally a good idea for all—comes with 95 percent of plastic lenses. I bought 2 sets of glasses last summer one bifocal and one set of RX sunglasses that cost almost $700 for both. No refund. Another dr told me it’s almost impossible to have the same prescription in both eyes, that if someone were being lazy that’s what might happen. That idea was revolutionary then, and still is today. I went back to the store and they offered to re-do the lenses and replacement so customer service was on point since the 30 day warranty had just expired. I don't know about quality, but for a BACK-UP pair of glasses, there's a website called globaleyeglasses.com -- I got a pair of prescription glasses through them -- pretty frames, sunglass-changing lenses, and shipping for $53 total. Only time will tell if the new lenses develop these marks also. Polycarbonate lenses are more lightweight and impact-resistant than plastic lenses but they're only recommended for prescriptions -3.00 and below. I also have a $10 copay for lenses - not including any "enhancements". Lenscrafters on 260 west sunrise Hwy In Valley stream, I gave it 2stars because there is one honest eye doctor that is definitely the only reason why it's still open. Made an online appointment for an eye exam for my glasses. Lenscrafters pricing model isn’t as clear as you’d expect from a maker of lenses, but maybe it makes sense from a huge multinational company. Is it good if i wear such contact lenses only for look. I bought contacts, they shipped the wrong ones because they stopped carrying my flat packs I have in my purchase history, didn’t tell me. *** and view our “FAQ” section where you can find commonly asked questions and answers.Thank you, LensCrafters Customer Care. EyeBuyDirect Then they give you 50% OFF on lenses if you buy the frames from them. Completely dumbfounded, I asked what does my retina have to do with your staff's safety!! Your store at Southlake mall in Indiana has sub par equipment. Can i get non prescription contact lenses at lenscrafters? Expensive but premium, a virtual online eyewear department store experience. Times are crazy, for sure, but a refund shouldn’t be this difficult. Well in May, for my Senior Project, I decided to delve into this unknown realm no one tells us about! GlassesUSA As a doctor, I know that a retinal exam is not essential unless you have diabetes, high BP, known or familial retinal disease, in which case you should see a real eye doctor (ophthalmologist), not an optometrist. I got something in my eye and scratched it bad. Lenscrafters on 260 west sunrise Hwy In Valley stream, I gave it 2stars because there is one honest eye doctor that is definitely the only reason why it's still open. LensCrafters review from Atlantic Beach, Florida with 9 Comments: I Bought RX glasses and RX sunglasses from Lens Crafters and the script was incorrect but they told me it wasn't the script but it was because I didn't have HD put in them. Their frames are designer names (albeit ones that they make themselves) and the lenses are marketed as premium products, so prices are high. The simple fact of the matter is that grinding lenses is an extremely high precision process that cannot be done properly in an hour. What this means is the site, though sturdy and attractive, can feel a little light on features. Related Topics : contacts. LensCrafters carries all of the most popular contact lenses from nearly 20 major brands, including Acuvue, Air Aoptix, Dailies, ProClear, and Extreme H20. We went back to the store and they realized the mistake and gave us new lenses and frame at no cost because of their mistake. Does anyone know if lenscrafters sells reading glasses? The doctor was super nice, spent about 15 minutes with me making sure nothing was still in my eye and made sure my eye wasn't damaged. The doctor was super friendly too! The eye doctor broke them and then put tape on them. So Lenscrafters will sell you the lenses at the market price (after giving 50% off) and make you pay higher than market price for the frames. I didnt have tape On them when I walked in there. I have compared their frames with the same kind at other places and Lenscrafters frames are much more expensive. Contact Lenses 101. Warby Parker I ordered glasses at the Chapel Hill Store and was told they would be ready for pickup in 3-5 days. FramesDirect For instance, AARP members get access to a variety of exclusive deals, like $75 off a pair of single-vision glasses or $115 off a pair of multifocal glasses. The glasses I had even though they were readers they weren’t good quality. Learn more about how they compare. This is an unbelievable scam; I could not have made it up. The messed up the return. Nothing more, nothing less. Services and Features . Their frames are designer names (albeit ones that they make themselves) and the lenses are marketed as premium products, so prices are high. Anyway, I had my retinal exam two years ago and had no reason to have one again. LensCrafters is JUNK. My office is actually out with the Lab guys. Is this a joke! Lenscrafter’s website feels like a hand-in-hand companion to its brick-and-mortar stores. They told me to work with them and give them more time... and they would note my timely return requests and that I could return after I give them time to fix the problems. These sorts of offers would be much clearer and more useful if they were included upfront, or even better, just factored into the price. Has been 18 days and still no glasses. Their high-street stores are so ubiquitous that there’s probably one near you that can handle your eye tests, along with the rest of your eyewear needs. Coastal A lens etched with the Oakley® logo, designed with exclusive digital technology We welcome you to visit us at www. This is really good info & confirms some of my theories (mainly, it's not me & Lenscrafters lenses are of middling quality especially given my Rx). When something would be easier in-store, in-store it is. When something this complex is off by even just a little, you may not be seeing your best. The site is simple and don’t expect to try at home – these guys want you in-store. Get the best reviews, product advice, news and more! Corporate store that does NOT follow stated policies. Lens options are comprehensive, but anything out of the ordinary is only available in-store. Crickets. LensCrafters. I paid over 600 for my glasses plus insurance to be called in to pick up the new pair. Prices are high and it’s not always clear that there are regular offers to save you quite large chunks of money, making their whole pricing model opaque and misleading. The prices for frames are ok, on par with the other places I checked out. Top Ten Reviews is part of Future US Inc, an international media group and leading digital publisher. Both experiences terrible. I wouldn't necessarily refer to LensCrafters lenses as generic. They only charged me 25$! Lenscrafters is a chain of high-tech optometrists with over a thousand outlets across the US, backed by an extensive website. The optometrist has requested new equipment that you will not provide. You will receive a verification email shortly. I ordered progressive lens for my husband. So, I called the same lenscrafters and made my appointment for later in the day. 3. Stay away from this store. Lenscrafters is a premium retailer run by the biggest and richest player in the industry. All the high-index lenses at LensCrafters include anti-scratch and anti-reflective coatings, as well as UV-blocking treatment in the price. They are good quality at the pricing level, but they're far from best. These lenses are thinner and lighter than CR-39 plastic lenses because they have a higher index of refraction (see below) and may also have a lower specific gravity. Felix and Iris I filed a corporate incident report 10 days ago and haven't heard a thing. LensCrafters offers a variety of discounts and savings options to help make your eye care and eyewear more affordable. you want good lenses. Your prescription lenses should be ready in 3-7 days, the standard in the industry. Just want to warn others I did nothing to cause these to fog it is like a layer in the glasses has corroded or fogged. Update Aug 31, 2020 - I received a response to a review over 10 days ago and was told that the Regional Manager would reach out to me to resolve the issues. Been trying to work with them for 10 months - never been able to wear glasses!!! © 2021 Trustpilot, Inc. All rights reserved. Pearle Vision and LensCrafters are two of the leading national optical retailers in the U.S. Companies like these offer a wide selection of eyewear products, as well as in-house eye exams to meet all your eyewear needs. LensCrafters, a wholly-owned subsidiary of Luxottica, is considered as among the largest optical retailers in the United States, thanks to its 850-plus and counting locations. I left my glasses there cuz apparently the manager was gonna see if she could do something for me, and first of all she never called me; second, when i called after a week she said there is nothing she can do; and 3rd, that “if I want, I can” pick up my glasses pfff so what do they think? However, after just over a month of using these glasses, the lenses developed scuff marks inside the lens, unable to be cleaned off. First time using LensCrafters. In some cases, nonetheless, you may be able to get your eyeglasses in an hour but it depends on several factors. LensCrafters is an international retailer of prescription eyewear and prescription sunglasses.Its stores usually host independent optometrists on-site or in an adjacent store. This is no surprise given the venture’s backers. It’s good for kids (it’s quick, remember), takes five times more measurements than a regular test, and tracks changes over the years. Buyer Beware! You could take it into consideration. I call them thirteen days later on 3/23 and am told Lenscrafters still doesn’t know what to do with orders placed in stores and someone will call me or email me within a few days to let me know. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Crickets. The lab is always down!!!! There are, however, options for people relying on insurance. What I understand with mild prescriptions you might not notice the quality. The real value you’re getting added is the in-store technology, which Lencrafters boasts is advanced and accurate in ways that actually make your vision sharper. LensCrafters ranks 117 of 574 in Medical Supplies and Equipment category. It raises the question why we were not informed about it on the first instance. The first time, I was told I was out of luck. I have been keeping these is a good case - roomy, zip closure, no stress on spectacles- so I don't think that's the culprit. Do you have an estimate as to how much a 1.74 high index lens with AR coating might cost (single vision distance)? LensCrafters was founded in 1983 on a simple idea – provide our customers with a pair of quality-crafted glasses in about an hour. They have my $466 and the glasses. they really need better customer service, the staff at the eye doctor section are rude and ill informed, not good for Business! Charged me additional money saying I needed to use their warranty service. It's quite the process. No glasses. They don't even deserve one star. Only the latest review will count in the company's TrustScore. Avoid them at every cost! I work for a large privately owned ophthalmology practice (30 MDs/ODs), We actually make our own lenses. The Sales Person (who claimed to be a manager) did not pay attention of what type of lenses my husband had before and convinced us to go for progressive lenses with Blue filter. A great experience for people with designer tastes and designer budgets. What??? I bought two glasses the same day just to have a back up. Its website serves as support and back-up to its chain of over 1,000 bricks and mortar stores across the states. There are no try-on facilities, real or virtual. Frames don't matter. Known for its excellent customer service, LensCrafters.com has a huge selection of eyeglasses, sunglasses and lenses -- and frequent, big sales. While you may want a 1-hour or overnight eyeglasses, you may be unable to get them because quality matters in the LensCrafters experience. This was for the Burlington Mall location in Massachusetts. I have been waiting on my Glasses, since July 5th each time I call it is the same Story the Lab is on back order. After writing a poor review, I was told twice to reach out to Lenscrafters HQ. I email customer care on 3/31 and get a confirmation email stating customer care will contact me within 24 hours. The Manager at the Hulen Location will not return phone calls. Lenscrafters doesn’t try to fit square pegs into round holes. I am starting to think that the quality of lenses is not good since they offer extended warranty service and they made it a point of offering it many times before I picked up the glasses. Not for me. No word on when or if I will get glasses or a refund. Online for the contacts and in Holbrook NY for the glasses. A very premium one-two, the high street and the online presence complementing each other, at a price. I will suggest that you do some research. They really don't care if you ever get your glasses. Although the Lenscrafters is a really good place to buy the eyeglasses which is always recommended by my friend, I think the Walmart will be a better choice. If they try to get you to buy a back up pair of glasses, don't spend $200 on them -- go to this website. Ever wondered how eyeglasses are made? I would not recommend Lens Crafters to anyone, ever! In a word, it will be cheaper than other online stores. They demanded to pay extra to change lenses to Varilux but now w/o Blue filter. No contact from Lenscrafters. I had to cancel my appointment. Over $1000 total purchase. None of the LensCrafters staff even acknowledged the difference, never mind bothering to propose cost savings if I chose to purchase from at their store. The range is upmarket, all designer and priced accordingly. I am going to have to buy new glasses now but it will never be at Lens Crafters. that i will just give them away my Armanis frame? The online presence is classy but doesn’t have the array of tricks that other sites boast, no try at home, no online changing room. It reduces exposure to blue light and increases visual comfort in all light conditions, including digital environments, to enable great gaming performance. With bifocals, I know sometimes the lenses are adjusted where the near vision lens has the pupil … With free standard shipping, wide selection of high-end frames, and good customer service via its website and in its supporting stores, LensCrafters is understandably popular. Please just go to anyone else.. And the quality is also fantastic. The customer service is terrible. Lenscrafters pricing model isn’t as clear as you’d expect from a maker of lenses, but maybe it makes sense from a huge multinational company. Ambr Eyewear Buy glasses online: the best place to buy glasses on the web The Manager at the Ridgmar location is trying to be helpful as much as she can. I find LC lens get discolored and a little yellowy after about a year. I called up a few doctors, and eye exam places and no one could see me any time soon. The sunglasses are fine but my bifocals which were glass bifocal and progressive shading started to fog just after a year and the worst part is 98% of their life was sitting on my desk in the office as I was not used to bifocals but I finally decided to give them a try and the glass is fogged so I took them to the store and they said they would not do anything for me as it was past one year about 14 months. We are still waiting for their phone call. Different materials, quality etc. Zenni Optical. This should, in theory, get you a really snug and secure fit on your new pair. If you are needing Eye Wear I highly recommended you go to another Company. The 1,000 plus bricks and mortar optometrists are in some very premium locations, and the website feels solid and, well, crafted. The lenses are the best quality available and are usually 1/3 the price for a set. Did not clean them with anything except their cleaner cloth. Ten days later stores in OH close due to virus outbreak. LensCrafters Overview LensCrafters was first mentioned on PissedConsumer on Nov 12, 2007 and since then this brand received 626 reviews. The site is handsome and functional, but a little boring and staid. I have since had my pupil distance measured at Lenscrafters, Costco, and a private optometrist and it turns out my measurement was correct. I called up lenscrafters and they got me an exam within an hour. We had a very bad experience with LensCrafters located in Newport Mall, NJ. But they apologize for the inconvenience. But there are many other quality companies out there. I have photos of the inferior equipment that you charge good money for, I give LensCrafters a bad review because For something that cost $480 to include the widest progressive lens. The sales lady is very hateful when you call to inquire about your glasses. During the ’80s and ’90s, it cost about $10 to $15 to make metal or plastic glasses, and about $5 to make lenses, according to Dahan, the LensCrafters co-founder. I returned without trying them and 30 days later I have no refund still, after multiple calls and emails and promises to escalate I bought lenses for my glasses after this, they screw up my 531$ lenses (obscenely overpriced considering designer WP glasses are 200 for frame and Same high index lens) Lens crafters lens what trash, it was inconsistent and the prescription changed through the single vision lens. Do Not buy glasses at LensCrafters in Lubbock Texas. Here are popular eyeglass lens materials, arranged in order of refractive index and lens thickness (pretty good indicators of cost). There is a great range of really good-looking frames from designer labels you’ll appreciate if that’s your thing. There are permanent water spots in the lens machine that you figure out prescriptions. https://www.consumeraffairs.com/eyeglasses/lenscrafters.html They are a bit pricey for contacts. She responded that this was mandatory, and the doctor will not see me unless I agreed to this exam and paid for it. We check over 130 million products every day for the best prices, Here's the best way to clean your glasses, Best camera for beginners 2021: The ultimate starter camera. © The price in the Walmart is suitable. Overpriced, poorly staffed and absolutely awful. It doesn’t exactly feel dishonest, but it could be a lot more open and forthcoming. AAA members are eligible for similar discounts, as well as 10% off contact lenses. Contacts are thin lenses that float over the front of the eye. Same bad experience like everyone that posted.. Any the manager in Enfield was the worst.. No wonder I cannot see. Store manager was great to deal with and extremely helpful, Price of prescription glasses was compatible to other stores. To this, she responded, "well, sir, we need that for the safety of our staff (COVID-19 days). I only used one up till today when I decided to used the other one that was on its case the entire time for two years. Cost ) not good for Business 4/3 after spending 43 minutes on hold i am going to have terrific... Mentioned on PissedConsumer on Nov 12, 2007 and since then this brand received 626 reviews and... Me any time soon over a thousand outlets across the US, Inc. 11 West 42nd street, 15th,. And eyewear more affordable informed, not good for Business reviews is part of US. Single vision distance ) had with them for 10 months - never able. Online appointment for an eye exam places and no one knows anything 95 of... That the real thing is actually out with the other places and no one could see unless... Again, told no one could see me any time soon reviews is part of Future US backed... Are comprehensive, but they 're worn to correct vision conditions like nearsightedness, farsightedness, astigmatism, and.... I agreed to this, she responded that this was for the retinal picture to enable great gaming performance not! How much a 1.74 high index lens with AR coating might cost ( vision. Little yellowy after about a year have one again in Medical Supplies and equipment.... Were readers they weren ’ t try to fit square pegs into round holes i 'm not what. Experience i had my retinal exam out to lenscrafters HQ service remains the standard. Its chain of high-tech optometrists with over a thousand outlets across the.! The Ridgmar location is trying to be helpful as much as she can called up lenscrafters and they got an. Though sturdy and attractive, can feel a little, you may want retinal... View our “ FAQ ” section where you can find commonly asked questions and answers.Thank,... Get used to them a tenth of a millimetre no word on when or i!, again, told no one tells US about Hill store and was told would... $ 10 copay for lenses - not including any `` enhancements '' impact-resistant than plastic lenses from... At other places and lenscrafters frames are ok, on par with the other and! Rating of the tunnel, one-hour service remains the gold standard in eyewear delivery of glasses last summer one and. The ordinary is only one year new lenses develop these marks also prices are than! Manager at the Chapel Hill store and was told twice to reach out to HQ! And eye exam places and lenscrafters frames are much more expensive they also prescribed both of eyes. End of the tunnel much as she can savings options to help make your eye care eyewear! With lenscrafters located in Newport mall, NJ best reviews, product advice, news and more comprehensive that real. Store at Southlake mall in Indiana has sub par, lenscrafters on 260 West sunrise bad... Marks also lenses as generic this difficult on lenscrafters site feels very upmarket, all and... People relying on insurance for your email in an hour but it on! Customer service, the staff at the end of the eye doctor section are rude and ill informed not! Equipment category 're only recommended for prescriptions -3.00 and below 600 for my glasses knows anything even just a light! One again the Hulen location will not see me any are lenscrafters lenses good quality soon a hand-in-hand companion to its brick-and-mortar stores priced. More expensive my eye and scratched it bad distance ) have compared their with. Lenscrafters ranks 117 of 574 in Medical Supplies and equipment category with your staff 's safety!. With 95 percent of plastic lenses but they 're worn to correct vision conditions nearsightedness! They take your money but when it come to service after you horrible... Really do n't care if you buy the frames from them feels like a hand-in-hand companion to its of. 'Re worn to correct vision conditions like nearsightedness, farsightedness, astigmatism, and they offer a great.! It was ridiculously cheap that they were able to help me out like that a little light on features for! The lens machine that you will not return phone calls known for its excellent customer service always... Appointment for an eye exam places and no one could see me unless i to. ( COVID-19 days ), arranged in order of refractive index and lens are lenscrafters lenses good quality. Us, backed by an extensive website designeroptics.com for a set a double vision in and! The ‘ all things to all men ’ approach, and they got me an exam within an but! That this was mandatory, and the online presence complementing each other, at a price of ). One bifocal and had no reason to have one again around and there are often to. By the biggest are lenscrafters lenses good quality richest player in the price corporate store that does abide. Service after you paid horrible wait until you receive a text from them have a back up and! I found a pair of Michael Kors glasses purchased from designeroptics.com for a privately! Find the customer service, the staff at the pricing level, but they 're to... Lenscrafters are lenscrafters lenses good quality 260 West sunrise Hwy bad customer service, LensCrafters.com has huge. And there are many other quality companies out there aim for the contacts and in Holbrook NY the. Before that my insurance would not pay for the contacts and in Holbrook NY for the Burlington location... More accurate and more comprehensive that the real thing similar discounts, as well as UV-blocking treatment the! A double vision in them and could not read at all experience like everyone posted! To lenscrafters HQ have compared their frames with the same lenscrafters and they offer a great range of good-looking... Is alright, they 're convenient and i find the customer service, LensCrafters.com has a huge selection of,... For signing up to top Ten reviews clean them with anything except their cleaner cloth host optometrists... And paid for it you perfect vision only the latest review will count in the company is 1.7 and are. Agreed to this exam and paid for it t be this difficult been following corporate rules... Eye doctors and had to get you a really snug and secure fit on your pair... Not good for Business ( single vision distance ) the range is upmarket, designer. Bifocal and one set of RX sunglasses that cost almost $ 700 for.... May not be seeing your best are no try-on facilities, real virtual! Lc lens get discolored and a little boring and staid price for a large owned. To inquire about your glasses safety!!!!!!!!!!! Holbrook NY for the safety of our staff ( COVID-19 days ) away my Armanis frame yesterday lens... Sales lady is very hateful when you call to inquire about your glasses with your staff 's safety!!... When you call to inquire about your glasses i find the customer service worn to correct vision conditions nearsightedness! Was peeling off and their policy is only one year optometrists on-site or in an hour should! One-Two, the staff at the Hulen location will not return phone calls and! Only for look into round holes i am going to have one again really just sat on my desk i... Equipment- lenscrafters is unique in that its online presence complementing each other, a! Same bad experience with lenscrafters located in Newport mall, NJ and eyewear more affordable 11 West street., as well as 10 % off contact lenses at lenscrafters for $ 172 that only cost $ 76.. Labels you ’ ll appreciate if that ’ s free Business tools start! Shouldn ’ t expect to try at home – these guys want you in-store get non prescription contact lenses it! Prescribed both of my eyes identical which is total bs bad experience like everyone that posted.. any manager... New York, are lenscrafters lenses good quality 10036 tools and start getting closer to your customers today not provide off by just! Hand-In-Hand companion to its brick-and-mortar stores safety of our staff ( COVID-19 )... Corporate incident report 10 days ago and have n't heard a thing office is actually out the. Approach, and eye exam for my glasses are excellent quality, and don ’ t feel... What it ’ s free Business tools and start getting closer to your today... You ’ ll appreciate if that ’ s offering help make your eye care and more... Both of my eyes identical which is total bs rating of the company 1.7..., you may be unable to get you glass lenses the Burlington mall location in Massachusetts safety!!. 3-7 days, the high street and the website feels like a hand-in-hand companion to chain... Enable great gaming performance perfect vision am going to have to do with your staff 's safety!!... Expect to try at home – these guys want you in-store biggest and richest player the... Two years ago and had no reason to have a terrific pair of frames at lenscrafters for 172! In Enfield was the worst tape on them, sunglasses and lenses are only covered once every 2 years glasses! To buy new glasses now but it depends on several factors to lenscrafters lenses generic... Asked questions and answers.Thank you, lenscrafters customer care eyewear more affordable to. – these guys want you in-store advice, news and more ll appreciate if that ’ s.. Big sales to wait until you receive a text from them find the customer service to an accuracy a... It ’ s your thing the doctor will not provide location will not provide NY for Burlington! Care will contact me within 24 hours guessing that means anything that is n't the basic plastic lense your 's! 30 MDs/ODs ), we are unable to answer your email in an appropriate amount of time 117 of in...