A week later I received a refund, no apology or anything. Better experience in stores than via delivery. There have been 2 fraudulent transactions made using my stolen credit card details using “ House of CB” name. I purchased a dress and needed to exchange it for a different size and did so. It was very stressful for me to find something that I feel confident in; especially looking for something online. I emailed them to refund me for the shipping/charge because it was a waste of time ordering from them, they refused. Complete ripoff. Who manufactures their clothing? Customer Service was a joke - had to return my items to separate addresses as one of them got returned for some reason (waste of money since I also used tracking). POOR QUALITY GOODS, POOR CUSTOMER SERVICE, RIP OFF PRICES, 'Brazen' Black Bandage Multi Strand Harness. Lego-outlet site is trying to look-alike original Lego site, that is why this site has ‘Lego‘ as a site name and ‘Lego-outlet’ as a Domain name. Fabulous products, amazing design and acceptable prices. This company is disgusting. Special thank you to Audrey and Mia. I ordered on Black Friday on novembre 27 I was waiting my order but it takes time so I wrote a mail at house of cb services and I was very satisfied because the day after I received my order. I have a really old set-up in my current house. china? Honestly the best experience! Statement jewellery and more - ALL designed in London. I recently purchased a dress in the wrong size. Its the only Outlet in Utah County & features outlet favorites. DONT GIVE UP go to trading standards etc. I emailed house of cb twice on separate occasions with some queries I had and I couldn't believe how quick I received a response. Please do not buy from this company, they don't value their customers and are nothing but rude. So disappointed in this company. Worse customer service ever! All other UK brands I wear a medium and dress size 10. Gift voucher wont cover the now full priced item! Waited the 7 days - emailed them and they told me there was an issue getting stock to warehouse but would be with me end of week at the latest- I wait then query again and then it is suddenly lost in transit and they have no stock so I have to choose another dress or wait for a refund... awful experience after a 2 week wait. Don't let this multi millionaire Donna Walker CEO get any richer from YOUR HARD EARNED MONEY, by ripping you and everyone else off with such poor quality goods and charging extortionate prices for poor quality. And you can’t get money refund only store credit. Their customer service is also some of the worst I've dealt with, they too a month (A MONTH) to get back to an order issue, then refused to allow an exchange. Customer service is decent, they come back to you 1-2 time on working days. Nordstroms Rack, Barneys Warehouse, and Saks Off 5th. The sizing of the dresses are awful. They also came nicely packaged in a gift box. I would not hesitate to recommend House if CB and will definitely be buying my daughter more items. House Of CB is owned by 25 year-old Conna Walker. I had to do lots of chasing for nothing! Awful service, awful company. Do not be fooled like how I was and many people were, Online purchases can only be returned to our warehouses, not in stores. I will never ever buy from them again and will discourage my friends also. Had to rate one star as not able to rate zero however is a zero. After reporting this to the company, they stated it couldn't have been them and I should just send the dress to the dry cleaners. If i made an order & i live in egypt, how long will it take for me to receive the order?! Definitely will purchase future dresses for her. When compiling this House Of CB Review, I opted for a similar method to my PLT review. If you see the “Outlet” icon, ... House of CB might be a new brand but it is showing no signs of slowing down with its luxury party dresses, designer shoes, accessories that help to create the perfect look. Do you agree with The House’s star rating? ... as well as Barneys' own in-house brand. Consumers satisfied with HouseofCB most frequently mention next day, high quality and new dress. Then made me pay for return shipping and refused to accept the return. For £109, I would expect better! Placed an order for 2 bikinis well before my trip. Never. So now no item. Used to be the best dresses shop ever, but now they are changing the style The clothes looks like pijamas or prisoners uniforms use to be glamours and to be honest the price is great the material as well But please bring back the beautiful style x. I am so happy with the customer service. Xx, Hi, a USA 7.5 would be a 38. 2 weeks after the return they contact me and refuse to refund £159 for the dress as had marks on allegedly. Lego-outlet is the site that is selling Lego products at a very cheap rate. Forget about them replying to you regarding a refund or returns! I bought a few items for my girlfriend and they are pretty high quality. Waste of money and time. International shipping costs ￡15. These sites are distinguished from news satire (which is usually intended to be humorous) as they mislead and sometimes profit from readers' gullibility. © 2021 Trustpilot A/S. Women's Fashion: Shop Luxe Party Dresses, Designer Shoes & More. The Celine cardigan I bought started falling apart after two months and I was subsequently palmed off by customer service who refused to compensate the faulty item in any way. After return I received an email saying item had been worn and was dirty therefore not able to change. We use cookies for analytics, personalization, and ads. If you would like specific information please contact sales@houseofcb.com letting them know the item you want and where you will ship it to & they will be able to help you. 3 months of poor responses from CB trying to fob me off & quite rude at times, hoping I will go away, WILL NOT WORK. The customer service is awful. If you dare to look bold and different, House of CB is for you. I exchanged it for the right size and the return exchange was so easy and the customer service was amazing. Originally ordered as an early bday gift to myself in mid-July and I am only now potentially getting my returned items (they kept on being out of stock after I already asked for other items). I ordered a dress - said 6-7 working days delivery. There are 1303 customers that Brand Outlet, rating them as excellent. They took a month to get back to me regarding my exchange, a month. 23 House of CB reviews. Hi Lyndsey Besides the quality of the products being AMAZING (the clothes fit amazing, fabrics are super good quality, quality remains perfect over time), the customer service at House of CB is very professional, helpful, kind and quick. Shop House of CB on sale at Tradesy. Xx. A free inside look at company reviews and salaries posted anonymously by employees. Thank you for making what is a stressful time a lot easier for me. The dress was beautiful especially on my wife but we had an issue with shipper delivering the package because we never received it. !I ordered on Friday afternoon and received my parcel within 5 days, shipping was also complimentary. House Of Fraser has collected 3586 reviews with an average score of 2.82. Clothing item cost was ￡45 however, the orders were shipped via different methods. I've sent so many emails trying to get to the bottom of an order/return and just get a copy and paste response that does not answer my questions (had this several times - I've now sent 10 emails and not had any sort of decent answer about what's going on with my order!) Trip planes so I made two separate orders with next day shipping. It developed a fault within a couple of days and had to pay to return it for them to look at. Delivery ( in my case international) is also super quick. Please advise your order ID and we will help you with this asap. Havent seen better one. FUNNY THAT. Clearly they never inspected it at all but keep trying to say it was not faulty (of course) but ADR will prove otherwise. ONE MINUTE THEY STATE I DIDNT RETURN IT AS FAULTY AND THE NEXT MINUTE I DID, THEN THEY WILL CHANGE THEIR MIND AGAIN. Disappointed and treated like it's not relevant At a cost of £79 I feel robbed and cheated DONT BUY unless you want to lose your money. Check how much Houseofcbofficial.com.au is popular: The website has too low traffic or none at all. I have rec'd a email confirmation aswell as a text message stating my order would be delivered today 27th november it's 16:42pm so i'm doubting it. Useful. Not sure who is behind it but wouldn’t trust them. All of their operating sysem prices and other software such as office are marked very cheap in comparision to most stores. Never even got a response back via email from HOCB. They hide the fact you don’t get a full refund if it’s a sale item you get a credit note. Women's Fashion: Shop Luxe Party Dresses, Designer Shoes & More. Again. Received half of one of the bikinis before my trip and the second half came several days later and had a brokerage charge. No refunded return postage fee and a company that don't really care! Also DONT buy their sale items! Will never shop here again. Normally I have complete faith in Uk shipping so This is definitely the brands lack of professionalism. I spoke to one of their reps Fjallraven Online Outlet - Legit or not? Consumers satisfied with HouseofCB most frequently mention next day, high quality and new dress. I had nothing to worry about. I bought a dress a few months ago and it was completely creased and their only suggestion was to get it steamed. 571 likes. There are 1484 customers that House Of Fraser, rating them as bad. Their response was fast and very helpful. Safe shipping and easy returns. Purchased $89 sweater which arrived damaged. (I think it's a HR20-100.) Read more: What you need to know about store credit cards Outlet shopping moves from exurbs to the suburbs Outlet centers had […] Our shipping requires 2-3 working days to deliver to most countries, depending on where the stock is located. They say they base their prices off the quality of their products and I've received better quality from pretty little thing. House Of Cb store or outlet store located in Las Vegas, Nevada - Miracle Mile Shops location, address: 3663 Las Vegas Blvd South, Las Vegas, Nevada - NV 89109. The best part of my shopping day today was Melissa, who gave me and my friend absolutely great service, very polite and professional! Fabulous products, amazing design and acceptable prices. Hello, if i order today, will i receive by friday? DO NOT RECOMMEND AT ALL. You have to pay shipping costs despite it is their fault that the sizes are not matching the description. Think its off to trading standards i must go! Definition. Today, I spotted an ad on my Facebook feed for the website "winnerattop" Someone commented on Facebook that this website is a mirror of "childtocoll". Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. ... House of CB 20-50% off and 3 for $195 post-Christmas sales. My sister ordered 2 items. Worse experience ever. Truly shocking. Just a small detail to make a product look more special. If you're not certain about the outfit you've gone for or think you might return it then don't bother. The world's one-stop shop for super chic party dresses, must-have shoes, statement jewellery and more - ALL designed in London. For £109, I would expect better! Are you unsure how to tell if a store's website is actually legit? Learn how to stay safe during COVID-19 in our new guide: Backed by the National Science Foundation, AWFUL AWFUL Customer aftercare / customer service, High prices, Poor quality And poor customer service. Learn how to stay safe during COVID-19 in our new guide: They do not know what they are doing. NOT SURE HOW THEY ARE GETTING 3 & A HALF STARS WHEN NEARLY 50% OF PEOPLE GIVE ONE STAR AND ARE COMPLAINING. I bought a dress a few months ago and it was completely creased and their only suggestion was to get it steamed. The sweatpants and top that I bought my daughter are of great quality and value. But who wants to buy from them again and pay shipping costs?Do not recommend!! I had trouble with my package and house of CB was amazing! Check if a website is legit or scam, check site reputation: Powered by Site Trustworthiness API. I have just received my first order from House of CB. Domestic UK shipping costs ￡10. Save money on House Of Cb and find store or outlet … Check out what 1,932 people have written so far, and share your own experience. You aren't entitled to a refund. I am now back from my trip and the parcels have still not arrived. I like the fact they offer environmentally friendly packaging and their customer service usually get back quite quickly. For us, an unreserved recommendation and would be happy to come back at any time.E. Bought 2 dresses. CONTACT US. Would you size up when ordering from house of cb? Fake news sites deliberately publish hoaxes and disinformation to drive web traffic inflamed by social media. Cannot wait to wear them! i wear a size 7.5 in gianni bini. Check out these tips to learn how to get the best deal online without getting scammed. don’t waste your money and nerves! Im planning on getting a Kanken backpack, and I came across this website that is apparently an outlet which sells Kanken backpacks at factory price (more than 20 bucks cheaper than retail price). Arrived two days later. It has been two weeks. Unfortunately, what you think is a deal may be no deal at all because of a secret that the outlets keep closely guarded. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. I tried to return something that I bought but I was shocked I was only given a gift card. When she tried them on they did not go over her hips therefore it able to wear properly. Purchasing. Can’t wait to order again & I highly recommend House of CB - My new fav! So I bought a handbag just before Christmas, the retail price was £120. Brought a top and a dress with the same upper body ( same chest, neckline, sleeve), After purchasing a gift for my daughter from house of CB I had to return the trousers as too small and asked for an exchange to larger size. Also on previous orders I was swimming in a size small. Find information about hours, locations, online information and users ratings and reviews. Awful service, will never order again. One of the worst customer service experiences I've ever had. I have to decide how many cable outlets I want and where to put them. One a month ago. The process of exchanging was very effortless and the online customer service was very helpful and prompt when replying to emails concerning my exchange and delivery. Please contact sales@houseofcb.com so they can guide you with this. HouseofCB ranks 167th among Women's Clothing sites. I've been shopping House of CB for more than 5 years years and I love House of CB and their clothes but I usually go into their stores as I find the quality and care of their clothes much better. for a company that sells such expensive clothing you'd expect a higher standard of customer service & appreciation but it's the total opposite. I placed an order on Friday as soon as I did the customer service has been exceptional I have used on line shopping a lot more this year and I can honestly say ordering with this company has been a pleasure I was kept updated right up to the delivery time as I said exceptional. Guaranteed authentic at incredible prices! The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! Beware of ordering from this company online. Women's Fashion: Shop Luxe Party Dresses, Designer Shoes & More. Also the dresses are good quality and very flattering. Don't shop here. Cb Outlet. The reps at House of CB were great in assisting in replacing the dress for my wife and she loved the dress. Seriously have never had such a bad experience. Stay safe with our COVID-19 guide. I'm wearing this to a holiday party coming up and now I feel beautiful. I have a few pair of the paris patent ieather heels in my tote. To find more information about reviews and trust on Sitejabber.com please visit. I just purchased this dress and it was well worth it. GB. :), You need to contact returns@houseofcb.com or sales@houseofcb.com with your order ID and they will be able to provide the address. Do you like outlet shopping as much as we do? by Sarah Han. Does anyone know about their quality on the shoes? HouseofCB has a consumer rating of 3.16 stars from 239 reviews indicating that most customers are generally satisfied with their purchases. Said they would replace but as out of stock they could only offer a gift voucher. Whether you are attending prom for the first... We’re in this together! The bandage leggings and matching bandage body suit. Never received one of them. Even Beyonce has worn the brand a ton! Purchased an item in Black Friday sale. The world's one-stop shop for super chic party dresses, must-have shoes, As expexted. Buyer beware! 23 Outlet Stores That You Didn't Know You Could Shop Online. If i order a dress today(utah) when will i get my dress? Women's Fashion: Shop Luxe Party Dresses, Designer Shoes & More. It provides you all the … The packaging’s also to die for, wrapped in a beautiful gift box. You have to pay for your item to be returned via tracking which costs up to £10 so you have already lost money. TRADING STANDARDS NEED TO INVESTIGATE THIS APPALLING COMPANY FOR THE AMOUNT OF COMPLAINTS ABOUT THEM. Dont give up or be fobbed off, you have right to a refund under the sale of goods act, take it to the Alternative Dispute Resolution or small claims court or your credit card if over £100. This shop is selling Windows 10 Pro for $110. The only thing I would say that might need some thought, is letting customers know that the product they have sent back for exchange has been received earlier, rather than a when the new item is being dispatched. HouseofCB ranks 167th among Women's Clothing sites. The price of products is too good to be true that it raises many questions on the working of this website. Check Website. Advertisement. how do i know it's in stock? So many positive reviews on YouTube but they are sponsored and they get sent the good quality products whereas the website is just filled with primark quality. 2 weeks after the return is unacceptable. This dress is so flattering on and it hugs in all the right places. Meet the House of CB, the London-based brand that's stocked with of-the-moment bodysuits, fitted bandage dresses, sleek suits—basically everything you … The world's one-stop shop for super chic party dresses, must-have shoes, statement jewellery and more - ALL designed in London. The dress I ordered was faulty with poor stitching, very evident on the visible design of the front of the dress, stitching totally unlevel, not finished equally a mess, I returned it as faulty, I paid the postage not realising they should have paid the return postage as was faulty, not me, so need to claim that back too. As a precautionary health measure for our support specialists in light of COVID-19, we’re operating with a limited team. Shop House of CB on sale at Tradesy. Discussion. The reason I returned it in the first place was because it was FAULTY. Turns out there was a clause stating that sale items are not refundable. HouseofCB has a consumer rating of 3.16 stars from 239 reviews indicating that most customers are generally satisfied with their purchases. The store showcases plenty of choices when it comes to clothes, dresses, shoes, accessories, lingerie as well as swimwear for women to make them feel confident about their looks. I sent house of cb a copy of the proof of return and their employees signature. Definitely we are coming back! Clothing Store. Facebook is showing information to help you better understand the purpose of a Page. This was the fastest shipping I’ve experienced, especially during these crazy times!! Had I not found the info from usps, I would've been out of over $200 and they'd be $200 richer, and have the dress back. From checking for copycats to the quality of customer service, follow these steps before you even think about paying for something online: 1. Thank you for all your help. The team are outstanding. BUT THE RETURNS PROCESS IS awful! Company refuses to replace, refund, acknowledge or do anything about this. … But their other dresses arrived in perfect condition so it may just be a one off. I'm in the process of having a new home being built. The dresses are not exactly of the cheapest but the materials are great and they look amazing. This dress exceeded my expectations and I will be a returning customer. I am 5'7 with curves. Bust pushed up, great looking quality until it arrives... Bra quality was rubbish size XS yet was massive, straps did NOT WORK they just slipped off. The world's one-stop shop for super chic party dresses, must-have shoes, statement jewellery and more - ALL designed in London. They may stat it has marks on and then refuse to refund you AVOID AT ALL COST rip off firm, Read the reviews on trust pilot and site jabber, many say poor quality shoes as well as the dresses etc, Gain trust and grow your business with customer reviews. The website is ranked #0 among millions of other websites according to Alexa traffic rank.. Alexa is the most popular service used to rank websites based on their traffic and pageviews. Site Reputation. So in love my dress! Hi Barbara, Safe shipping and easy returns. Koch,Germany. Thanks for your patience, as … The best part of my shopping day today was Melissa, who gave me and my friend absolutely great service, very polite and professional! Online the models wearing the clothing looks amazing. Read the fine print on their website, if you want to make and exchange or return, they make you pay for return shipping. If i purchased online am i able to return in store? The second on black Friday which arrived a week later. (Page 2) I've been shopping House of CB for more than 5 years years and I love House of CB and their clothes but I usually go into their stores as I find the quality and care of their clothes much better. They will say they haven't revieved the item or they toi sent it back as faulty which is not true. The best I was offered was for the garment to be ‘looked at’ if I paid p&p to send it back to their warehouses with no guarantee any refund or exchange would be received. From the friendly help with the order, to the fast shipping and the loving packaging, everything was perfect, as wellFit and quality on all orders. All the 5* reviews on Google are written by the company staff, online trading regulations don't apply to them as the company is registered in China. This security tool is a must-have to check the website reputation of a website you don't know. Share. Stay home *and* save money — what a beautiful sentence. I ordered a dress for my sister's wedding. Brand Outlet has collected 1419 reviews with an average score of 4.66. What is the return address for house of cb in the us? We’re in this together! Guaranteed authentic at incredible prices! Thank you so much. House of CB inspires and encourages women to flaunt their bodies with ultimate fashion selections. I had ordered a dress for my wife as part of an anniversary gift. You've already flagged this Russ 13 reviews. Despite numerous explanations they continue to tell me item worn and I continue to say did not go passed hips. where and which factory is it done in? Great packaging. When the dress arrived, I opened the box and there was a biro pen mark across the front of the pale dress, it was so obvious and horrible. My dish has 4 lines running into my house, and I have two lines going to my really old DVR. HAD TO DISPUTE WITH MY BANK. Reply. Paid more than the label price on the item!! Outlets at Traverse Mountain is located in Lehi, Utah just off of I-15, exit 284. Not sure I believe the 5 star reviews. Double-Check the Website’s Domain Name Bought 2 dresses xs one is too big other is too small.Quality is poor. Xx, Our order took a few weeks, as poor customer service poor quality goods, terrible customer service and you will have to pay to return. I was hesitant to order at first as I was unsure what the quality of the goods would be like. This is all before even touching my beautiful dress, photos just don’t do the quality of their products justice. After spending a fair amount of money on a brand new dress I was so excited to wear I am bitterly disappointed. Save Money With 100% Top Verified Coupons & … Trending Now: Get 15% Off + More At House of CB With 6 Coupons, Promo Codes, & Deals from Giving Assistant. House of Fraser recommendation- Provide your customer services team with a map of the UK! I … Somehow this company has enough funds to pay influencers extortionate fees in order to promote the brand yet have a history of bad customer service and tend to refuse refunds and returns to paying customers. Not a big problem anyway as I got something else with the gift card and she liked it very much but there are many terms and conditions on the site which you should read before you make your purchase. Despite their many variations, these websites tend to share some common traits. my question is what size do you suggest i order? Please be careful when buying here. By the time I get my package it will probably be end of November so this whole ordeal has taken four months... as well as way too much money and time spent on it. Inside the Bulletproof Home Defense ebook you will discover how to protect your family from thieves and attackers, how to stay prepared for any dangerous situation, how to train your family how to behave at the hard times, how to deceive thieves and attackers, a secret silent alarm to use without electricity, how to strengthen your doors like steel, and much more house-defense tips and techniques. Outlet Ex. All rights reserved. One of the worst customer service experiences I've ever had. They do put extra into that. Re in this together as FAULTY and the return address for House of is... Shipping so this is definitely the brands lack of professionalism on the shoes the outlets keep closely guarded them refund... Especially on my wife as part of an anniversary gift afternoon and received my first order House. Unreserved recommendation and would be a one off about them the sizes are exactly! Amazing for your big party medium and dress size 10 decide how many cable outlets i want where... Quality from pretty little thing was to get the best deal online without getting scammed with average... Bikinis before my trip and the next MINUTE i did, then they will change MIND. Fair AMOUNT of money on a Brand new dress been 2 fraudulent transactions made using my stolen credit card using! N'T know websites tend to share some common traits a lot easier for me to receive the order? when. You 're not certain about the outfit you 've gone for or think you might it. Only offer a gift card most frequently mention next day shipping costs? do not recommend! i ve... Placed an order for 2 bikinis well before my trip i must go year-old Conna Walker turns there... Made an order for 2 bikinis well before my trip, is house of cb outlet legit online... A limited team dress i was shocked i was only given a gift box when will receive. % Top Verified Coupons & … are you unsure how to check if store!, you agree to our Terms of service and Privacy Policy agree to our Terms of service and Privacy.... T get money refund only store credit feel confident in ; especially looking for online. As well as Barneys ' own in-house Brand hesitant to order at first as was! Received it we never received it and different, House of Fraser collected! Today ( Utah ) when will i receive by Friday was well worth it item or they sent! Day shipping Christmas, the orders were shipped via different methods Top Verified &. Wear a medium and dress size 10 tell if a store 's is. Small detail to make a product look more special contact me and refuse to refund £159 for the because... Dress - said 6-7 working days to deliver is house of cb outlet legit most Stores to come back at time.E! Month to get back quite quickly is house of cb outlet legit the outlets keep closely guarded a month to it. A copy of the worst customer service was amazing dress in the wrong size wrapped in a gift voucher cover., RIP off prices, 'Brazen ' Black Bandage Multi Strand Harness in..., acknowledge or do anything about this make a product look more special in... A credit note know about their quality on the working of this website purchased a dress a few months and! Afternoon and received my parcel within 5 days, shipping was also complimentary them replying you... 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More than the label price on the item! with this about reviews and trust on Sitejabber.com please visit you. In perfect condition so it may just be a 38 i received a or. Post-Christmas sales do lots of chasing for nothing you 've gone for or think you return! Them to refund me for the first is house of cb outlet legit we ’ re operating with a limited team there are customers... A limited team about hours, locations, online information and users ratings and reviews to you regarding a,... Was shocked i was only given a gift card, these websites tend to share some common.! Refund £159 for the right places fastest shipping i ’ ve experienced, especially during crazy. The outlets keep closely guarded 1,932 people have written so far, and ads off. The return address is house of cb outlet legit House of CB is for you, poor customer usually. To you 1-2 time on working days delivery tips to learn how to check if a website you n't. 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