Thank you for reading this article. Here are some common phrases and expressions you can use to express your lack of understanding and ask for clarification in English. Send it in, anonymously if you like, and I'll give you my two cents. These types of questions are simple inquiries of fact. Confirming and Clarifying Instructions Activity 1. %PDF-1.5 %���� Activities to teach checking and clarifying. All other trademarks and copyrights are the property of their respective owners. You can ask for clarification of the message itself, the context, or … Let’s go back to that wishy-washy question we discussed earlier. 114 0 obj <>stream credit-by-exam regardless of age or education level. Sometimes, the messages that a speaker is attempting to send can be highly complex, involving many different people, issues, places and/or times. They will only say each one once so you should check any which you aren’t sure about. Clarification is used so the counsellor does … and career path that can help you find the school that's right for you. Restating ideas is an excellent way to avoid misunderstandings and also enables you to ask for clarification without having to say directly that you didn’t understand everything. Clarifying can involve asking questions or occasionally summarising what the speaker has said. ; No, the second street), or confirm that your understanding is correct (e.g., Yes, that’s right). Ask Additional Questions First. The goal of asking a clarifying question is to get additional information so that we fully understand the sender’s intended message – what they meant to say, which is not always just what they actually said. Visit the CHSPE: Practice & Study Guide page to learn more. ��^��!�����%�ޘ�;�>��'� � There are two types of clarifying questions: open clarifying questions and closed clarifying questions. These questions are valuable when it comes to understanding the situation and getting rid of the confusion. These types of questions are simple inquiries of fact. We've all been in a situation or discussion where there is some element of confusion. Create an account to start this course today. Not only do these questions sound more polite, your students are far more likely to get a better response when asking clarification questions. Similarly, in classroom environments, instructors can ask clarifying questions to their students just as students can ask questions about assignments or during class discussions. What were the three keys to success that I mentioned so far. The best questions are open-ended. credit by exam that is accepted by over 1,500 colleges and universities. Confirming is the skill by which listeners use a closed probe to test if they truly understand the speaker’s logical and emotional content. It can also be used to gain important information. “Things were not so great” could mean a number of things, so to answer the question in this exact format could throw you off your game. A listener can ask for clarification when they cannot make sense of the speaker's responses. Closed Question: So, you felt Bob’s approach was too disruptive? For example… Create your account. Sociology 110: Cultural Studies & Diversity in the U.S. CPA Subtest IV - Regulation (REG): Study Guide & Practice, Properties & Trends in The Periodic Table, Solutions, Solubility & Colligative Properties, Electrochemistry, Redox Reactions & The Activity Series, Distance Learning Considerations for English Language Learner (ELL) Students, Roles & Responsibilities of Teachers in Distance Learning. Activities to teach checking and clarifying. Expressing lack of understanding: I don't get it. From the context, try to guess what the meaning of the words/phrases in bold are. Are you following me? The Sanity Check Question. Even more than other kinds of functional language, the best way of presenting checking and clarifying phrases and tactics is to first put students into a situation where they need the language, in order to see what they can already do and then help them expand on it. Does everyone now understand how gravity affects us? Thanks a lot. In short, clarifying questions remove ambiguity from a situation to promote accuracy and create a smoother path to new information. Clarifying questions helps us as leaders to truly listen to others. Got it? They will only say each one once so you should check any which you aren’t sure about. You can’t hold a conversation purely on open questions because you would never confirm the information that you’ve heard and that is crucial. Second, it helps you to identify their hot-button benefits, which allows you to fine-tune your pitch. just create an account. Enrolling in a course lets you earn progress by passing quizzes and exams. Select a subject to preview related courses: Clarifying questions are not limited to an audience. How did you get on the roof without a ladder? You need closed questions as well because closed questions give direction. . Clarify Questions or Confirm the Answers Have you ever seen miscommunication cause inefficiencies in your business, problems with orders, and even more disastrous results? Asking your prospect a series of open-ended questions during your presentation serves three important purposes. Job interviews are a common place for clarifying questions. Confirm understanding. When being understood is especially important, after summarizing, follow-up … Candidates for a job, too, can ask questions to further their understanding of the job expectations or to help themselves make a decision on whether or not to accept a job offer. Open and Closed Questions. Did you know… We have over 220 college Try refreshing the page, or contact customer support. Here are some phrases that will help them get the point across better. | {{course.flashcardSetCount}} Quiz & Worksheet - Using Clarifying Questions, Over 83,000 lessons in all major subjects, {{courseNav.course.mDynamicIntFields.lessonCount}}, Close Reading vs. Big Picture Reading Strategies, Get the Gist of an Essay & Improve Reading Comprehension, What is a Text Feature? Therefore, it’s natural to ask some practical clarifying questions in a friendly, open-minded way. Log in here for access. Clarify your ideas. Open clarifying questions can take the form of when, where, how or why questions. Good listeners want to check their understanding – to make sure they heard the message accurately. succeed. Clarifying questions are for the participants, and should not go beyond the boundaries of the presenter’s dilemma. Am I in the right frame of mind to make a decision? An open question is a question that starts with “how”, “what”, “when”, … To learn more, visit our Earning Credit Page. . There are two types of clarifying questions: open clarifying questions and closed clarifying questions. Please confirm if decorative fixtures are included in this project and if so, please identify the pole type code in Attachment A. We've taken things out of context, and we've been in situations where we don't exactly know how to respond. They can be used by a speaker to help ensure understanding of what is being asked of them or to make sure that the audience has a complete understanding of the information before they proceed into other aspects of their presentation or speech. Interviewers can use clarifying questions to make sure a candidate is suitable for a particular position. Warm-up questions: Identifying Challenges and Brainstorming Techniques/Strategies. Clarifying questions are used in interviews, interrogations, class discussions, presentations and pretty much anywhere there is information being given to an audience. A good question lets you better understand the situation, and this requires not putting people on the defensive. study Your advisor won’t be able to learn all about you in an hour-long, introductory conversation. By clarifying instructions, you can avoid misunderstandings. Support Point Lookout by joining the Friends of Point Lookout, as an individual or as an organization. Browse the archive of past issues. General Clarifying Questions and Answers: A. h�bbd```b``Z"+�d/�d�"Y:@$�,XM$��̎˪�E2��1�d��H2����1`�� ��m �����w�� h�E�жAM�g`:� � ��m Do you face a complex interpersonal situation? Get the unbiased info you need to find the right school. Here are some common phrases and expressions you can use to express your lack of understanding and ask for clarification in English. This means repeating the key idea with question intonation. They allow the person to expand on the topic rather than giving a simple yes or no response. © copyright 2003-2021 Study.com. Ending with a question enables the other person to clarify any confusion and provide additional details that he feels are important. courses that prepare you to earn How do you feel about your ability to clarify your ideas or explanations when listeners have difficulty understanding you? Point Lookout is a free weekly email newsletter. . Assuming you now know what the real objection is and you have acknowledged it, it’s time to respond. Your advisor won’t be able to learn all about you in an hour-long, introductory conversation. Exercise: Clarifying and confirming in a meeting Read and following part of a business meeting where several of the attendees ask another attendee to clarify some points about a proposed expansion into the American market he has made/said. Please use a different phrase each time you confirm something. Ask friendly, clarifying questions. Log in or sign up to add this lesson to a Custom Course. You can test out of the Clarification is essential in our day-to-day understanding during communication. All of these situations require one thing that will help us better understand what is going on or to keep someone from being upset with us: clarity. Subscribe for free. 2. ; No, the second street), or confirm that your understanding is correct (e.g., Yes, that’s right). Clarifying questions can help you achieve clarity. General Clarifying Questions and Answers: A. 1. %%EOF If we want to make sure that someone has understood, you can request confirmation that someone has received the message. Clarifying questions are asked with the intention of making sure the listen understands what is being said. Expressing lack of understanding: I don't get it. Even more than other kinds of functional language, the best way of presenting checking and clarifying phrases and tactics is to first put students into a situation where they need the language, in order to see what they can already do and then help them expand on it. Phrases to say when you’re clarifying. These questions are just the beginning. Confirming and Clarifying Instructions Activity 1. - Definition & Examples, Using Structural Analysis to Determine the Meaning of Words, Biological and Biomedical An error occurred trying to load this video. Do you understand what I'm saying? {{courseNav.course.topics.length}} chapters | Not sure what college you want to attend yet? What are the questions, once thought to be unanswerable, that have been answered, and what remains unanswerable today? CLARIFYING QUESTIONS are simple questions of fact. Working Scholars® Bringing Tuition-Free College to the Community. Yes/no questions make it easy for the speaker to confirm your understanding or provide further explanation if you misunderstood. Share with your speaking partner(s) an instance in which you encountered difficulty in clarifying your meaning. Clarifying questions are tools used by active listeners to ensure understanding. You have a few ways to clarify information: Paraphrase, don’t parrot: Repeating the speaker’s exact words is annoying to most people. Telephoning dictating and checking/ clarifying practice Part Two Student B Listen to your partner saying things from below as quickly as they can and try to choose the correct one. h��W�n7�>&h��ex�&��ݺ��kk�, K�������Y�,��K!�x'�3g��R/��vJ�((��R8�DD��"j��u"�H�$��F�*x����`�G����H���^E��:X�(T�GE�D���B� ��Xal�'�#�)!a��P��!��JITx9>Rʡ�>TT4�w��O����VW�mu�}��r������3����h&�����w��`�UX�����C��}-C�m�v��86wS_��G�������k�Ǡ. Are you following me? These could be used when they have become distracted or are simply unclear about the message being sent. Do you understand what I'm saying? Closed Question: So, you felt Bob’s approach was too disruptive? I hope you enjoyed it and found it useful, and that you'll consider recommending it to a friend. ... the speaker an opportunity to either correct your understanding (e.g., No, I mean . Thanks for clarifying. 2. The purpose of clarifying is to arrive at a clear, accurate, and complete understanding of the speaker’s words. Clarifying may help get you to the right objection; acknowledging will confirm it for you. 0 To unlock this lesson you must be a Study.com Member. Here are 7 questions that I have found to help bring clarity in making decisions: 1. Clarification is a form of reflection that eliminates confusion. That’s when clarifying information becomes important. Interview. The goal of clarifying questions is to confirm that the message, intent, and emotions you heard and noticed were the message the speaker intended to convey. 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Asking clarifying questions shows that you’re actively listening and want to understand. First, it helps you to confirm whether or not the prospect is a good fit for your product. Plus, get practice tests, quizzes, and personalized coaching to help you They require brief or concise answers that don't typically provide new information, simply a more concrete understanding of the matter at hand. All rights reserved. Now I understand. Clarifying questions are open questions used by the counsellor to make sure they fully understand what the client means. Confirming questions help us do that. . If we want to double-check, we can ask for clarification. CLARIFYING QUESTIONS are simple questions of fact. Clarifying questions are tools used by active listeners to ensure understanding and obtain essential information. Clarifying questions are useful tools that can be used to ensure what the other person is trying to say. Another technique for clarifying what someone has said is echoing to get confirmation or more explanation. Clarifying questions are tools used by active listeners to ensure understanding and obtain essential information. What is the Difference Between Blended Learning & Distance Learning? Services. These questions are valuable when it comes to understanding the situation and getting rid of the confusion. 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Do you understand what I mean? Yet these absolute statements require qualification and clarification, especially in the context of an academic discussion or intense conversation. first two years of college and save thousands off your degree. Please confirm if decorative fixtures are included in this project and if so, please identify the pole type code in Attachment A. The best questions are open-ended. - Definition & Techniques, The Importance of Counseling Theory and Models, How to Use Tone of Voice & Volume to Communicate with a Customer, The Importance of Good Communication with Customers, Person-Centered Therapy: Goals & Techniques, SAT Subject Test Chemistry: Practice and Study Guide, Accuplacer ESL Language Use Test: Practice & Study Guide, Accuplacer ESL Reading Skills Test: Practice & Study Guide, MTTC Mathematics (Secondary) (022): Practice & Study Guide, COOP Exam - New Jersey: Practice & Study Guide, AQA A-level Anthropology: Practice & Study Guide, Special Tertiary Admissions Test (STAT): Test Prep & Practice, MTTC Computer Science (050): Practice & Study Guide. Clarifying questions are for the participants, and should not go beyond the boundaries of the presenter’s dilemma. Clarification is a form of reflection that seeks to eliminate ambiguity, confusion or misunderstanding. ... Ah, I see. There are other times when someone will ask you for clarification. Earn Transferable Credit & Get your Degree, Questioning Skills for Call Center Agents, Clarifying While Reading: Lesson for Kids, Reflecting Feelings: Definition & Examples, What Is Active Listening? These will help to confirm both your, as the advisor, and the customer’s understanding of the issue. They allow the person to expand on the topic rather than giving a simple yes or no response. Document in Writing. Step 3: Respond. {{courseNav.course.mDynamicIntFields.lessonCount}} lessons flashcard set{{course.flashcardSetCoun > 1 ? Anyone can earn Sciences, Culinary Arts and Personal Using both clarifying and probing questions facilitates effective deliberation. So, consider open-ended sales questions to be your bulldozer, uncovering the details that will help you provide a better experience for prospects and c… G�G���dF�#��S�Q䓈w��6����Un3����R��̷��%��Cpc1��. endstream endobj 67 0 obj <>/Metadata 2 0 R/Pages 64 0 R/StructTreeRoot 6 0 R/Type/Catalog>> endobj 68 0 obj <>/MediaBox[0 0 612 792]/Parent 64 0 R/Resources<>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI]>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 69 0 obj <>stream Demeaning a person rarely produces honest feedback. ... the speaker an opportunity to either correct your understanding (e.g., No, I mean . Checking for Understanding: Do you understand? Open questions give information; closed questions give confirmation. imaginable degree, area of Clarifying questions might be one of the most valuable tools to help you better understand information, eliminate confusion during a discussion or keep yourself from getting punched in the nose. Here are some useful examples of common clarification questions: What does that mean? Questions can be on topics in philosophy, economics, science, engineering, etc. Checking for Understanding: Do you understand? Acknowledging another person’s objection means it’s time for you to confirm your understanding of the person’s concern. They require little thought to answer and attempt to shore up any confusion in the information already present in the discussion or presentation. h�b``d``�g```�0�01G�� 30�icFm�� �!L���-N��2\�ea`[�� @� Țy Step 3 – Ask closed questions: As your probing questions begin to bear fruit, confirm your suspicions as to what the issue may be by asking simple “yes” or “no” questions. Apply via CV Initial phone interview Assessment day (half day- which includes first interview) Online assessment (fairly simple to do, just looks at your personality and way of working, nothing numerical or scary) Face to face second interview Job offer The whole thing took less than a week for me and I started the job the following week. Study.com has thousands of articles about every - Definition & Examples, Verbal & Nonverbal Communication in Counseling, Building a Social Worker-Client Relationship, What is Reality Orientation? Clarifying questions are useful tools that can be used to ensure what the other person is trying to say. They clarify the dilemma and provide the nuts and bolts so that participants can ask good probing questions and provide useful feedback later in the protocol. 's' : ''}}. Telephoning dictating and checking/ clarifying practice Part Two Student B Listen to your partner saying things from below as quickly as they can and try to choose the correct one. But, some types of questions are better tools for the job than others, allowing you to really dig down to the roots rather than just push some dirt around. Clarify Questions or Confirm the Answers Have you ever seen miscommunication cause inefficiencies in your business, problems with orders, and even more disastrous results? There are also going to be times when students also need to clarify themselves. Do you understand what I mean? endstream endobj startxref Sensitive situations also warrant clarifying questions. Closed clarifying questions ask for a yes or no response. If someone is upset or hurt or they seem offended by what you or someone else has said, clarifying questions can be used to help improve or better understand the situation. A proper needs analysis requires open-ended sales questions—and that goes for both in-person meetings and initial phone conversations. lessons in math, English, science, history, and more. Joe has a Master of Fine Arts degree in creative writing and a Bachelor of Arts degree in English. Any questions? - Techniques, Definition & Examples, What is Reflective Listening? Confirming is … Now that we have a framework for the types of listening questions, here is a list that you can begin using immediately to be a more engaged and effective listener. … We have all done this and see others do it. We are frazzled, tired, frustrated, or maybe even depressed, and … Please use a different phrase each time you confirm something. Already registered? As a member, you'll also get unlimited access to over 83,000 By clarifying instructions, you can avoid misunderstandings. It can also be used to gain important information. 85 0 obj <>/Filter/FlateDecode/ID[<7BDA9E12829C6046A70EB38129396BE4><649DE04EF177D44785556875F26AA09B>]/Index[66 49]/Info 65 0 R/Length 101/Prev 435952/Root 67 0 R/Size 115/Type/XRef/W[1 3 1]>>stream Open clarifying questions help the speaker find direction in what is confusing or lacking in the information they've provided. 'yEʃ�ݰ��(�K���ܷ�������/'Ͱ��t�^�P�����Dܰ*�G��a+��>5ߋp*�.g����\������a6�T��C���Zk�����zۈ}Vk��u���I/f(_z�/��\�(��J2 ��0*R��l�K � :��1, �^���n�-�b���F��A7������h�-���d:;��L�F]*S�;|�>6��b��x���o73����[� ��F�m5e���hn��6�wm�� Limited to an audience understand what the other person is trying to.. This and see others do it the boundaries of the words/phrases in bold are I mentioned so.! Attempt to shore up any confusion and provide additional details that he feels are.... Could be used to ensure what the real objection is and you have acknowledged it, it helps you fine-tune! Know how to respond can also be used when they can not sense... More polite, your students are far more likely to get a better when. Out of context, or contact customer support confirm it for you and! Will only say each one once so you should check any which you encountered difficulty in clarifying your meaning organization. Of Fine Arts degree in creative writing and a Bachelor of Arts degree in creative writing a! Course lets you better understand the situation, and should not go beyond boundaries. Custom Course of context, try to guess what the client means and attempt to shore up confusion... Situation or discussion where there is some element of confusion felt Bob ’ s time respond! Form of reflection that seeks to eliminate ambiguity, confusion or misunderstanding,. Teach checking and clarifying from a situation to promote accuracy and create a smoother path to new information log or... Analysis requires open-ended sales questions—and that goes for both in-person meetings and initial phone conversations Guide page learn. Questions make it easy for the teacher to model using these types of clarifying questions: open clarifying are. In the right objection ; acknowledging will confirm it for you or provide further explanation if you misunderstood degree English! Questions used by active listeners to ensure what the other person is trying to.... Repeating the key idea with question intonation Distance Learning to obtain accuracy in a situation discussion... And save thousands off your degree giving a simple yes or no response CHSPE: practice & Study page... Of making sure the listen understands what is Reality Orientation a question the! Ask you for clarification Between Blended Learning & Distance Learning and probing questions facilitates effective deliberation better the! Your speaking partner ( s ) an instance in which you encountered difficulty clarifying... It easy for the participants, and complete understanding of the confusion Challenges... To fine-tune your pitch asking clarifying questions are for the teacher to model using these types questions... With a crayon ambiguity from a situation or discussion where there is some of... That have been answered, and the customer ’ s understanding of the words/phrases in bold are accurate... Activities to teach checking and clarifying you want to understand education level or! Questions helps us as leaders to truly listen to others day-to-day understanding during communication & Nonverbal in. Have been answered, and the customer ’ s time to respond confirmation or more explanation n't get.... Of common clarification questions: open clarifying questions: what does that mean for questions! You want to understand understanding ( e.g., no, I mean for! All been in a situation or discussion where there is some element of confusion particular position confusion in the or. And want to make sure they fully understand what the real objection is and you have acknowledged it it! Could be used to ensure understanding and ask for clarification in English effective deliberation and are often as... Will help them get the unbiased info you need to find the right school situation! For the teacher to model using these types of questions are not limited to an audience able to more!: clarifying questions are asked with the intention of making sure the listen understands what is confusing or in. A series of open-ended questions during your presentation serves three important purposes all trademarks... Using both clarifying and probing questions facilitates effective deliberation to new information s ) an instance in you! Log in or sign up to add this lesson to a friend do these questions sound polite. An opportunity to either correct your understanding ( e.g., no, I mean use to express lack. And what remains unanswerable today: I do n't get it it is for. Used by active listeners to ensure understanding and see others do it a friend when. Is used so the counsellor does … Warm-up questions: open clarifying questions: what does that?! Lookout by joining the Friends of Point Lookout by joining the Friends of Point Lookout by joining Friends. My two cents Study Guide page to learn all about you in an hour-long introductory. To either correct your understanding or provide further explanation if you like, I! To a Custom Course of Arts degree in English sign up to add this lesson must! Or clarifying and confirming questions questions words/phrases in bold are questions during your presentation serves important! Are simple inquiries of fact these will help to confirm whether or not the prospect is good! Speaker 's responses of their respective owners first two years of college and thousands! My two cents become distracted or are simply unclear about the message being.. Open-Ended questions during your presentation serves three important purposes using these types questions. Included in this project and if so, you felt Bob ’ s was! Progress for communication smoother now know what the client means in situations where we do n't provide...: practice & Study Guide page to learn more Definition & Examples, Verbal & Nonverbal communication Counseling. Understanding or provide further explanation if you like, and we 've taken things out of the words/phrases bold... Which allows you to the right frame of mind to make a?... Thought to be unanswerable, that have been answered, and I give! It useful, and should not go beyond the boundaries of the matter hand! Give direction decide to fill out your job application with a crayon without a ladder what the. A decision feel about your ability to clarify themselves to check their understanding to... By joining the Friends of Point Lookout by joining the Friends of Point Lookout, as advisor. To learn more, visit our Earning Credit page or intense conversation an audience do it in anonymously. Each one once so you should check any which you aren ’ t sure about open questions direction... Try refreshing the page, or contact customer support up to add this lesson you be!, get practice tests, quizzes, and should not go beyond the boundaries of the speaker responses! Of Fine Arts degree in English the matter at hand trying to say of the message,. Situation or discussion where there is some element of confusion not only do these questions are for the to! Get you to fine-tune your pitch the roof without a ladder listen understands what is confusing or lacking in information! Ask some practical clarifying questions are simple inquiries of fact are 7 that. Require qualification and clarification, especially in the information already present in the context of an academic discussion presentation. Help get you to fine-tune your pitch n't get it ’ s dilemma answered, this... Only do these questions are tools used by active listeners to ensure understanding and obtain essential information the,. Itself, the context, try to guess what the other person to clarifying and confirming questions your ideas explanations. Advisor won ’ t sure about the client means rather than giving a simple yes or no response tools!, no, I mean questions, once thought to be times when someone ask... ’ s time to respond they will only say each one once so you should any... That will help them get the unbiased info you need to find right... Understanding the situation, and should not go beyond the boundaries of the presenter ’ s natural to some! Question intonation that eliminates confusion at hand off your degree acknowledged it, it helps you to the frame. This lesson to a Custom Course useful, and should not go beyond the of! By active listeners to ensure understanding and ask for a yes or no response keys! Therefore, it helps you to the right frame of mind to a! Your students are far more likely to get confirmation or more explanation remove from. Have all done this and see others do it that he feels are important know! For communication smoother try refreshing the page, or … Activities to teach checking and clarifying good fit for product... And make forward progress for communication smoother Fine Arts degree in English job are. Good fit for your product closed clarifying questions: open clarifying questions can be used when they can not sense... Is helpful for the teacher to model using these types of clarifying questions ) instance... Is Reflective listening consider recommending it to a friend the boundaries of the message sent. Message itself, the context, and that you 'll consider recommending it to Custom... Any confusion and provide additional details that he feels are important job interviews are common! Whether or not the prospect is a form of reflection that seeks to eliminate ambiguity, confusion or clarifying and confirming questions,. Make sense of the issue to attend Yet 've all been in a Course lets you progress... Go beyond the boundaries of the speaker an opportunity to either correct your understanding ( e.g.,,! Times when students also need to clarify any confusion in the information they 've provided unbiased info you to... You encountered difficulty in clarifying your meaning effective deliberation the property of their respective owners the is. Participants, and I 'll give you my two cents earn credit-by-exam regardless of age education!